The source of truth about Cascable’s compatibility with various cameras is our camera compatibility website.
This website lists cameras that are either directly verified by us, verified by our users, or verified by association (i.e., camera models that are effectively identical to one another like the Canon EOS 5DS and EOS 5DS R) to be compatible with Cascable’s apps.
If you ask “Is your app compatible with my camera?”, we’re just going to point you to that list.
What If My Camera Isn’t On The List?
Our compatibility list isn’t quite the be-all and end-all. We can’t test every camera in the world! However, if a camera isn’t on that list, we have no experience with it — our answer will be “Try it and see!”.
In general, you can expect:
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Cameras made by manufacturers not on our list are almost guaranteed not to work.
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Cameras by manufacturers we support that came to market before the oldest models on our list (typically prior 2013 or so) might work with limited functionality.
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Cameras by manufacturers we support that are very new usually work. Typically, in this case we just haven’t had chance to verify compatibility yet. Occasionally a new camera will be significantly different to its predecessor and won’t work at all (Sony in particular like to do this, even with firmware updates to existing models), but usually we just need to make minor tweaks to “officially” support a new model and you can use our apps just fine in the meantime.
My Camera Doesn’t Work, What Do I Do?
If your camera isn’t on our list and doesn’t work, you can ask us to add support for it. We keep an eye on every request and use them to inform what cameras we should work on next.
However, to set expectations, do keep in mind that we are a small company with limited resources. In particular:
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If you have an older camera (that came to market prior to 2013 or so), it’s unlikely we’ll go back and add support for it. We’ve found that older cameras can often be rather compromised in their ability to be remote-controlled, and don’t have many people using them. This makes it very difficult to justify the work (although exceptions have been made for particularly popular “classic” models).
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We don’t usually get early access to new cameras, and most of our fleet is purchased from our local camera store just like you. If you’ve bought a brand new camera close to its launch and find it doesn’t work, please don’t come in here with your angry hat on — we have to go out and buy the camera, figure out what changed, implement the changes, and test it. This process isn’t instant.
With all that out of the way, post into the camera compatibility section of this forum to ask for support for a particular camera.